Delivery terms

Last updated: 29 October 2026

Digital supplier information

Vendor purchases supply information electronically, not a physical branded item. The product listing and order confirmation specify the format and delivery method. Unless a different time is expressly agreed, digital content is supplied without undue delay after the contract is concluded and payment is confirmed. If access or a delivery email is missing, contact us; we remain responsible for supplying what was purchased.

Physical products

Available destinations, delivery methods, prices and any restrictions are shown during checkout. Any stated delivery estimate is subject to the agreed delivery commitment. Unless we agree another period with you, goods must be delivered within 30 days of the contract.

If delivery is late, ask us to deliver within an additional reasonable period. If we still fail, you may terminate and receive reimbursement without undue delay. No extra period is needed where we refuse delivery or timely delivery was essential and this was clear or communicated before the contract.

We bear transit loss and damage risk until you or your nominated recipient receives the goods, except where you independently appoint a carrier we did not offer. Report delivery problems so we can help; this does not shorten your statutory rights. Any import charges for non-EU destinations must be disclosed or explained before purchase where applicable.

For order questions, use Contact. The operator and correspondence address are in Company details.